Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Making A Purchase
This could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Any advertised discounts will be automatically applied to your shopping cart before payment details are required.
We accept by credit card, debit card, bank transfer or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering credit or debit card details you can choose 'purchase order' and we will email you a 'preinvoice'. Then, on receipt of payment, your order will be dispatched. If you wish to pay by credit card, but do not wish to pay online, simply submit your order online in the usual fashion and choose 'purchase order' as your method of payment then phone us up with the last four digits of your internet order number and your payment details.
If you have made a mistake in your order and cannot correct it in the shopping cart contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Delivery Options The vast majority of our products are held in stock. Where possible all orders received before 2pm will be sent out the same day via Fed-Ex or UPS. If there is an unforeseen problem with your order we will contact you. Please make sure you are in to receive your delivery and we cannot leave parcels without a signature. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. |
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Tax Charges For orders made from the UK 20% VAT is added. |
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Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using a SSL server. However, we understand that some people do not like giving their credit card details online. With this in mind you can place an order online and choose 'purchase order' - your order will then be on our system and you can contact us directly to arrange payment - We accept Cheques and BACS payments. Please call 0845 299 6188 to make the necessary arrangements. Once payment has been received the goods will be dispatched. |
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Guarantee All of our products come with the standard manufacturers guarantee (unless stated). The cost of shipping any faulty items back to us is at the customers cost, however we can arrange a collection in certain circumstances at a cost of £25.00 up to 10kg. |
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Privacy Policy Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: |
Returns Policy
We sell commercial equipment and therefore any order accepted is classed as a "business to business" transaction. These transactions are not covered by public consumer law, but by business law. By ordering from Count Money (either online or over the phone) you are accepting that the transaction is "business to business" and that the item ordered is being used in a business associated to you and not for personal use. We have extensive information on all our products online and remember you can call us before ordering to double check suitability. We have put this information in encourage all customers to order the correct machine for their requirements.
All machines come with a twelve months manufacturers warranty unless stated in the product description or the customer opts out.
We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept machines back without their original packaging and complete as they were went sent to you.
If the product you have purchased develops a proven and accepted (by CountMoney) fault within the first seven days from delivery you may return it to us for a full refund excluding the carriage charge. Items with carriage included will have a set fee of £10 + vat deducted from the purchase price. The cost of returning the product is the responsibility of the customer. The product must be returned complete, unused, in original packaging and fully complete with any ancillary parts to obtain a full refund. Machines sent back not complete will be credited minus the cost of replacing these parts.
Items that have been ordered in error or the customer has changed their mind can also be returned but will be subject to a 30% re-stocking fee and can only be returned within 7 days of purchase.
If an item is returned to us within the seven days as faulty we will inspect the product, if the product is found to be working correctly, the customer has the option to have the product sent back to them (an additional carriage cost will be charged), collect the machine from us or pay the 30% re-stocking fee as described above.
Any machine wishing to be returned after 7 days for what ever reason, can only be done so with prior agreement by Count Money, however we are not legally bound to do so. Any return period after the 7 days will be treated as a hire and the appropriate hire charge made for this machine and deducted from any refund or credit offered
On certain product ranges we offer a hire service where you could try the machine before you buy. But if you are unsure on the compatibility, functions or how the machine operates please feel free to call us on 0845 299 6188 before purchase, Where we will be more than happy to answer any questions.
Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as 'Unchecked' will be treated as being received in good condition.
Software is non-returnable. We are not responsible for loss of data or corrupt data. The Customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software - unless by specific prior agreement.